IMC was founded with one main goal: to provide residents throughout the Metro Atlanta area with the honest and efficient Heating & AC services they deserve. Our goal is to strive for excellence with each and every service that we provide. We want customers for life, not one time customers. Here are a few examples of the steps we take to guarantee your satisfaction with all the Heating & AC services we provide. Upfront Pricing At IMC, we have up-front pricing so that you’ll know the cost of repairs before we get started. We work by the job not by the hour. This means that when you are having problems with your system, we will work diligently and efficiently to get your system up and running the first time. We know your time is valuable, and we want to make sure the job is done right the first time. 100% Satisfaction Guarantee from IMC For us, offering a 100% satisfaction guarantee is a no brainer. The way we see it, our job is not completed until our clients are 100% satisfied with the results. When you take as much pride in your work and the services that you provide as we do it is hard not to satisfy – or, for that matter, exceed – customer expectations. If for any reason you are not completely and absolutely satisfied with any of our services, please let us know so that we can prove to you how much we value your input, feedback and business. Complete Installation Services Performed By Licensed Technicians Whether you need a heating system, air conditioner, heat pump or indoor air quality products installed, it is important that a licensed, qualified, professional service provider handles the job. There are too many factors to consider allowing anyone other than a trained expert to complete the service. We complete a heat load calculation according to Manual J standards on your home, inspect existing equipment and ductwork, and perform a special Quality Assurance Audit following the installation to review with you. We view the installation of your home comfort system as the start of a professional relationship. By doing all we can to ensure the success of that installation we hope to establish the trust necessary to continue that relationship. 100% Financing
Offering 100% Financing is another of showing our customers we care. Our financing department works with you to create a plan that fits into your budget. And it’s surprisingly easy to qualify - just because you have bad credit or a bankruptcy on your record, that doesn’t mean we can’t - or won’t - help you. Give us a call. You’d probably be surprised how often we’ve found a way to help people with less-than-ideal credit finance their new AC system. Our Maintenance Plan Is For Real Unlike most service contracts, our Precision Care Agreement is not a tool we use for bait and switch tactics. Most companies offer service plans which offer a reduced diagnostic or service call fee and a superficial "Tune-Up". What? Why should you have to pay a fee when you are supposedly a plan member? That Tune-Up is nothing more than passive maintenance that has a placebo effect on the customer. At IMC, you are not paying for a discount! You will get your money’s worth by never paying for Diagnostic & Trip Charges ever! You don't have to worry about high pressure up-sells either. You will receive discounts on parts and labor for repairs, as well as seasonal maintenance visits at no extra charge. Call IMC today and purchase a real maintenance plan that benefits you and your budget. Schedule HVAC Service today with IMC Do not settle when it comes to your comfort. For residential Heating & AC services in Metro Atlanta, call IMC. We want to guarantee your year round comfort and complete satisfaction. Give us the chance to show you the difference that a dependable, competent, professional service provider can make. For more information, contact us today!