FAQ: Innovative Maintenance Concepts, Inc

What brands of equipment do Innovative Maintenance Concepts, Inc service and install?

We service all makes and models of residential heating and cooling equipment. We proudly partner with American Standard to sell their comfort products.

Is there a charge for diagnosing what is wrong with my system?

Yes, we charge a basic diagnostic fee of $125* (waived with repair) for a professional Service Technician to come to your location, inspect your system and provide you with a diagnosis. When you add up the costs of salaries, travel time, tools and equipment, vehicles, insurance, and fuel, our service charge fee is quite reasonable. Other companies may try to bait you with “No Service Charge” or a falsely low service charge, however, we'd advise you that nobody gets a “Free Lunch”. That is, you are going to pay for the service call one way or the other. Once our diagnostic procedure is performed, you will be shown exactly what the problem is, what the solution is, and how much it will cost. Then, and only then, do you authorize the work to be performed. At Innovative Maintenance Concepts, Inc, we choose to be upfront and fair about it: No Gimmicks!

*Basic diagnosis. We will give prices up front concerning comprehensive refrigerant leak scans or for searches for difficult electrical problems, which are charged separately.

Should I have my Heating & Cooling system serviced every year?

Yes. Keeping your system properly maintained will lower energy and repair costs, prevent breakdowns, and extend the life of your equipment. Ignoring necessary maintenance will guarantee a steady decline in the system performance while energy use steadily increases. Air filters should be changed at a minimum of 2 times per year.

How does Innovative Maintenance Concepts, Inc determine what size of furnace and air conditioner to install?

Innovative Maintenance Concepts, Inc's comfort consultants will use ACCA'S Manual J to measure and calculate the actual heating & cooling load on the home. ACCA's Manual J is the first step in the design process of a new heating and air conditioning system. By following the Manual J methodology, we can accurately determine the total amount of heat that is lost through the exterior of a home during the cooler months, and the total amount of heat that is gained through the exterior of a home during the warmer months This can determine the proper size of equipment and duct work that is needed. This will be compared to your current equipment and duct work and can be adjusted based on your unique needs.

How much will my new system cost?

Because every home is different and a central heating and air conditioning system is not an off-the-shelf product, it requires a licensed professional dealer to assess, customize and install a system that's right for your home. There is no MSRP. Multiple factors enter into the purchase price of your new system such as the size and age of your home, condition of the interior duct work inside your home and the level of equipment you select.

Does it matter which brand of equipment I choose?

All equipment manufacturers offer nearly identical equipment. There are legitimate reasons to choose one brand of equipment over another. Each manufacturer has strengths and weaknesses. However, the dealer you buy from, the level of equipment you buy, and the way the equipment is installed, dictates how long your equipment will last and how much you enjoy your new system far more than its brand.

The Innovative Home Comfort Program

What is Innovative Home Comfort?

This top-tier solution provides homeowners with a new, fully installed high-efficiency HVAC system with no money down, as well as factory-backed 10-year parts and industry leading A-rated labor warranty provider, and 10 years of service repairs and annual maintenance – all for one convenient monthly payment*.

Are both the AC unit and Furnace included?

With the Innovative Home Comfort system, you get the entire system. The air conditioner and furnace, or heat pump, and furnace or air handler is included. We also include a Nest or Ecobee Smart Thermostat and a Merv 11 Media Air Cleaner as an upgrade.

How much does the program cost?

Your cost will depend on the type of equipment and accessories you select.

What type of equipment will be installed?

We make sure that you have a wide range of options for selecting your new AC and Heating system. American Standard offers leading-edge technology, a proven commitment to quality, and excellent warranties.

*Subject to credit approval.

Please contact us at (678) 313-9262 with any questions you may have. We look forward to hearing from you!