FAQ: Innovative Maintenance Concepts, Inc

What brands of equipment do Innovative Maintenance Concepts, Inc service and install?

We service all makes and models of residential heating and cooling equipment. We proudly partner with American Standard to sell their comfort products.

Is there a charge for diagnosing what is wrong with my system?

Yes, we charge a basic diagnostic fee of $125** (waived with repair) for a professional Service Technician to come to your location, inspect your system and provide you with a diagnosis. When you add up the costs of salaries, travel time, tools and equipment, vehicles, insurance, and fuel, our service charge fee is quite reasonable. Other companies may try to bait you with “No Service Charge” or a falsely low service charge, however, we'd advise you that nobody gets a “Free Lunch”. That is, you are going to pay for the service call one way or the other. Once our diagnostic procedure is performed, you will be shown exactly what the problem is, what the solution is, and how much it will cost. Then, and only then, do you authorize the work to be performed. At Innovative Maintenance Concepts, Inc, we choose to be upfront and fair about it: No Gimmicks!

**Basic diagnosis. We will give prices up front concerning comprehensive refrigerant leak scans or for searches for difficult electrical problems, which are charged separately.

Should I have my Heating & Cooling system serviced every year?

Yes. Keeping your system properly maintained will lower energy and repair costs, prevent breakdowns, and extend the life of your equipment. Ignoring necessary maintenance will guarantee a steady decline in the system performance while energy use steadily increases. Air filters should be changed at a minimum of 2 times per year.

How does Innovative Maintenance Concepts, Inc determine what size of furnace and air conditioner to install?

Innovative Maintenance Concepts, Inc's comfort consultants will use ACCA'S Manual J to measure and calculate the actual heating & cooling load on the home. ACCA's Manual J is the first step in the design process of a new heating and air conditioning system. By following the Manual J methodology, we can accurately determine the total amount of heat that is lost through the exterior of a home during the cooler months, and the total amount of heat that is gained through the exterior of a home during the warmer months This can determine the proper size of equipment and duct work that is needed. This will be compared to your current equipment and duct work and can be adjusted based on your unique needs.

How much will my new system cost?

Because every home is different and a central heating and air conditioning system is not an off-the-shelf product, it requires a licensed professional dealer to assess, customize and install a system that's right for your home. There is no MSRP. Multiple factors enter into the purchase price of your new system such as the size and age of your home, condition of the interior duct work inside your home and the level of equipment you select.

Does it matter which brand of equipment I choose?

All equipment manufacturers offer nearly identical equipment. There are legitimate reasons to choose one brand of equipment over another. Each manufacturer has strengths and weaknesses. However, the dealer you buy from, the level of equipment you buy, and the way the equipment is installed, dictates how long your equipment will last and how much you enjoy your new system far more than its brand.

The Innovative Home Comfort Program

What is Innovative Home Comfort?

This top-tier solution provides homeowners with a new, fully installed high-efficiency HVAC system with no money down, as well as factory-backed 10-year parts and industry leading A-rated labor warranty provider*, and 10 years of service repairs and annual maintenance* – all for one, low monthly payment**.

How is this different/better than what is advertised by other large, big Box HVAC Contractors?

Large Atlanta area contractors are offering a program called “Comfort as a Service” or “HVAC Advantage Program”. These are “Leasing Programs” where you do not own the equipment and you will never own the equipment and they are aimed at customers with prime or super prime credit. You are married to your heating and air company and their employees, without the possibility of a breakup for 10 years! After the lease is up, you have the option to purchase the old equipment or start the process over again for another 10 years. This sounds very tempting and unbeatable until you read the fine print!

With Innovative Home Comfort, we are offering a program with similar benefits, but without the long-term lease and stringent credit requirements. You own the equipment and there are no early termination fees to pay off early, and you can cancel at any time without penalties. Your only expense will be the cost for the bi-annual maintenance to maintain the labor warranty which will began starting year 3. The labor warranty that is provided will cover the repair expenses for the 10-year period. With no upfront costs, we have a variety of system options, solutions to your comfort needs and a seasoned team of installation experts. Innovative Home Comfort ensures all issues are covered with no additional out of pocket or unplanned expenses - 100% Peace of Mind!

Are both the AC unit and Furnace included?

With the Innovative Home Comfort system, you get the entire system. The air conditioner and furnace, or heat pump, and furnace or air handler is included. We also include a Nest or Ecobee Smart Thermostat and a Merv 11 Media Air Cleaner as an upgrade.

Is it easy to apply?

Yes, we offer a variety of financing options to make a new system affordable and one that you OWN and not LEASE! You can also pay by cash, check, or credit card. You will not be locked into a long-term lease contract that will be difficult or impossible to break.

How much does the program cost?

Your cost will depend on the type of equipment you select, amount financed and creditworthiness. After year 3, our Precision Care maintenance plan will be required as continued maintenance to maintain the 10-year labor warranty.

What type of equipment will be installed?

We make sure that you have a wide range of options for selecting your new AC and Heating system. American Standard offers leading-edge technology, a proven commitment to quality, and excellent warranties.

Can this agreement be canceled?

You may cancel your agreement at any time. However, being that this is not a long-term lease, there is really nothing to cancel. The only obligation required is the purchase of a Precision Care Maintenance plan in year 3, of which there is no long-term binding contract. You must also satisfy you terms of the finance company used for the purchase of the equipment.

*Enrollment in the Precision Care Maintenance Plan is required for Years 3-10 to keep the labor warranty active.

**Subject to credit approval.

Please contact us at (678) 313-9262 with any questions you may have. We look forward to hearing from you!